FAQ

When will my order leave?

Preparation after payment authorization generally takes 1–2 business days, followed by estimated carrier transit of 4–6 business days. See Shipping Policy.

Can I return a choice I do not need?

Eligible new, unused non-defective goods can be reviewed, and damaged, defective, incorrect, incomplete or materially misdescribed goods can be reviewed too. Start within 30 days after delivery.

How do returns work?

Get approval and the correct return address first. Use the free prepaid label included with the parcel; no restocking fee applies to eligible returns. Exchanges require approval and available stock.

When is an approved refund sent?

We initiate it to the original payment method within 10 days. Bank posting is separate.

How can I get support?

Visit Contact Us for product, shipping, return, payment or privacy help. Do not send passwords, security codes or complete card numbers by email.